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Product Support



Shipping & Orders

How long will it take for my package shipment to arrive?

We ship orders within 2 business days. Delivery times may be shorter in an urban area compared to rural regions.  Please track your Walluz shoe organizer order after you receive the email shipping confirmation to know when to expect the arrival of your Walluz shoe organizer package.

How can I track my order?

Once your order ships from our facility, you will receive an email notification to track your package.

Can I cancel my order?

You must contact us within 2 hours from the time the order was placed. We will do our best to accommodate your request.

Are you accepting returns or exchanges?

After a purchase is made, please contact us within 2 hours to exchange the order for the same price.  We will unable to accept returns after purchases

What if I entered the wrong shipping address?

If you entered the wrong information for your order, please contact us as soon as possible within 2 hours. We’ll do our best to change it for you, but we can’t guarantee anything in this case as our orders are processed and shipped very quickly after purchase.

Can I ship to a PO BOX or APO/FPO address?

Yes. Typically, customers put APO in the City field and AE or AP in the State field. You may also ship to a PO Box.


What tools do I need to assemble my product?

A basic Robertson square screwdriver or a drill with a square head is efficient in installing your product.  Please visit “Easy to Install” to see the step by step instructions.  Required screws will be provided in the package.

Do you have instructions available on your site?

Yes, please click the “Easy to Install” link on the home page.

Where do I look for more information on product or package dimensions?

For information on the dimensions or packaging of any item you wish to purchase, simply visit that product’s page on our website and click on the product information tab.

How many products are in the Walluz product range?

Currently we offer 8 types of Walluz Shoe Organizers: Gabi and Fanti for stiletto heels, the Ashanti for block heels, the Oheni for men’s shoes. The Fanti, Ashanti, and Oheni also come in Lux models which include wall protectors. Our Deluxe holds multiple types of shoes and includes a wall protector. Our engineers are working hard to provide more products in the upcoming future.

Where can I install the product?

All wWalluz products can be installed on a flat surface such as walls, doors, and drywall.

How much does my Walluz weigh?

All of our shoe organizers are light enough to install by yourself without assistance!

The Gabi, Fanti, Oheni, and Ashanti shoe organizers weigh less than 2 pounds.

The Fanti Lux, Oheni Lux and Ashanti Lux shoe organizers weigh less than 3 pounds.

The Deluxe shoe organizer weighs around 6 pounds.

Can the product be used for other purposes?

Although designed for beautifully displaying your heels, yes, Walluz can be used for hanging bags, jewelry  and any creative way you find useful.

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